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Customer Service Lead

1 month ago

Appleton, Wisconsin, United States Burlington Full time

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment and have a knack for inspiring and motivating others? We're seeking a talented Customer Service Lead to join our team at Burlington Stores, Inc.

Key Responsibilities:

• Model company core values and Our Burlington philosophy to drive a customer-first focus and deliver a consistently great experience to all customers.

• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a high level of professionalism.

• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We're a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our Culture:

We're a team that works hard and has fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. We're an equal opportunity employer committed to workplace diversity.