Customer Service Operations Associate Leader

1 day ago

Appleton, Wisconsin, United States Sherwin-Williams Full time
About Our Company

Sherwin-Williams is a leading provider of coatings and related products to professional, industrial, commercial, and residential builders, and to individual consumers. We help our employees and their families live healthier, save smarter and feel better. Our mission is to help our customers and employees achieve their goals, and we are committed to doing business the right way.

Job Description

We are seeking a highly motivated and organized Customer Service Operations Associate Leader to join our team. As a key member of our operations team, you will be responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This role requires strong communication and customer service skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Load and unload products from deliveries
  • Operate and maintain warehouse vehicles and equipment
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Process sales transactions accurately and consistent with policies and procedures
  • Deliver products to the customer in a safe and timely manner
  • Communicate and cooperate with supervisors and coworkers
  • Keep a clean and safe working environment and optimize space utilization
  • Follow quality service standards and comply with procedures, rules and regulations
  • Ensure that the stockroom is organized
  • Operate tinting, mixing, and color matching equipment, as needed
  • Comply with inventory control procedures and assist with bi-annual inventory review
What We Offer

As a Customer Service Operations Associate Leader with Sherwin-Williams, you will enjoy a competitive salary range of $45,000 - $65,000 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, you will also have access to a wide range of training and development opportunities to help you grow and succeed in your career.

Requirements
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, with or without reasonable accommodation
Preferred Qualifications
  • Have at least a High School diploma or GED
  • Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
  • Have at least one (1) year of work experience in customer service, retail, or sales
What to Expect

As a Customer Service Operations Associate Leader with Sherwin-Williams, you can expect a dynamic and challenging work environment with opportunities to learn and grow. We are committed to providing our employees with the support and resources they need to succeed, and we offer a comprehensive benefits package to help you feel secure and supported.

Why Choose Sherwin-Williams

At Sherwin-Williams, we believe in careers that grow with you. We offer a wide range of training and development opportunities to help you learn and succeed, and we are committed to providing our employees with the support and resources they need to thrive. With a strong focus on diversity and inclusion, we welcome candidates from all backgrounds and encourage you to apply.

We are proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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