Airport Passenger Service Manager
5 days ago
Menzies Aviation is seeking a highly skilled and experienced Airport Passenger Service Supervisor to join our team. As a key member of our airport operations team, you will be responsible for ensuring the highest level of customer service and satisfaction for our passengers.
Key Responsibilities- Customer Service: Provide exceptional customer service to all passengers, responding to their needs and resolving any issues in a timely and professional manner.
- Operations Management: Oversee the day-to-day operations of the airport passenger service team, ensuring that all tasks are completed efficiently and effectively.
- Team Leadership: Lead and motivate a team of customer service representatives, providing guidance and support to ensure that they are equipped to provide the highest level of service.
- Communication: Communicate effectively with passengers, colleagues, and management to ensure that all needs are met and that any issues are resolved promptly.
- Problem-Solving: Identify and resolve any issues that may arise, using your problem-solving skills to find effective solutions.
- Education: High school diploma or equivalent required.
- Experience: At least 2 years of experience in a customer-facing role, preferably in the aviation industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Physical Demands: Ability to stand for long periods of time and lift up to 70lbs.
- Language: Fluency in English required.
This role requires the ability to work in a fast-paced environment, with frequent exposure to respiratory irritants. The successful candidate will be required to pass a background check and obtain a customs seal.
Menzies Aviation is an equal opportunities employer and welcomes applications from all qualified candidates.
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