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Airport Passenger Service Manager

2 months ago

Tampa, Florida, United States Menzies Aviation, plc Full time

Job Summary:

Menzies Aviation, plc is seeking a highly skilled Passenger Service Supervisor to oversee the airport Passenger service environment. As a key member of our team, you will be responsible for providing quality Passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers.

Key Responsibilities:

  • Ensure seamless Passenger service operations, including check-in, baggage handling, and customer assistance.
  • Supervise and coordinate the activities of Passenger service staff, providing guidance and support as needed.
  • Monitor and maintain high standards of customer service, ensuring a positive experience for all passengers.
  • Collaborate with airport stakeholders to resolve any issues or concerns related to Passenger service.
  • Develop and implement strategies to improve Passenger service efficiency and effectiveness.

Requirements:

  • Proven experience in a Passenger service or customer-facing role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of airport operations and Passenger service procedures.