Workstation Support Specialist

3 weeks ago

Irving, Texas, United States CHRISTUS Health Full time
The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users. This role plays a crucial part in the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. The ideal candidate will have strong communication and human relationship skills, with the ability to effectively assess, diagnose and resolve basic configuration and hardware problems. This may include installing, configuring and maintaining operating system software on client workstations, as well as providing support on basic features of application software. Additional responsibilities include workstation hardware maintenance, LAN administration, network administration, telecom support, desktop hardware and software support, inventory management, standards compliance, policy and procedure adherence, vendor management, documentation, and reporting. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. This role requires a High School Diploma and 0-1 years of experience in a related field. The work type is full-time and the organization is committed to making the site accessible to all users. Responsibilities:
  • Problem Solving - Effectively assess, diagnose and resolve basic configuration and hardware problems.
  • Workstation Software - With supervision, install, configure and maintain operating system software on client workstations.
  • Workstation Hardware - With direction install, configure and maintain hardware for client workstations.
  • LAN Administration - With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers.
  • Network Administration - With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers.
  • Telecom - With supervision assists in the support and maintenance of the telecommunication systems - capable of providing dial-tone to the desktop.
  • Desktop Hardware and Software - With direction, install, configure and maintain hardware and software.
  • Communications - Demonstrate strong communication and human relationship skills.
  • Inventory Management - Track and document the hardware and software inventory.
  • Standards - Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.
  • Policies and Procedures - Follow established policies, procedures and standards defined by the department.
  • Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
  • Documentation - Produce and maintain technical documentation on the assigned systems.
  • Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.
  • Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks.
  • Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
  • Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times.
Requirements:
  • High School Diploma
  • 0-1 years of experience
Work Type: Full Time

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