MSP Tech Support Specialist

4 weeks ago

Irving, Texas, United States NETinc Full time
Job Overview

We are seeking a highly skilled MSP Tech Support Specialist to join our team at Net Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Identify, research, and resolve technical problems in a timely and efficient manner.
  • Develop and implement IT solutions based on customer requirements.
  • Provide exceptional customer service through telephone, email, and ticket support.
  • Document and track all problems to ensure timely resolution.
  • Support and troubleshoot hardware and software issues related to LAN and WAN connectivity.
  • Configure and troubleshoot various LAN/WAN hardware, hubs, switches, routers, and servers.
  • Configure and troubleshoot various applications and cloud-based solutions, including email and SaaS systems.
  • Schedule repairs for various contracts.
  • Install and configure servers and workstations based on company needs and requirements.
  • Provide end-user support for all LAN and WAN-based applications, as well as remote users.
  • Assist with data recovery using backup systems or recovery tools.
  • Perform manual and automatic backups as needed.
  • Manage PC and Laptop imaging processes.
  • Perform other duties or special projects as requested related to area of responsibility.
  • Assist with phone system moves, adds, and changes, as well as troubleshooting.
  • Conduct ongoing proactive assessments of LAN and WAN connectivity, hardware, software, and telephony systems.

Requirements:

  • Strong work ethic, organizational skills, and a desire to learn and ask questions.
  • Ability to maintain confidentiality and self-motivate with good time management skills.
  • Fundamental skills working as part of a team-based organization, paired with the ability to work independently.
  • Exemplary customer service and communication skills.
  • Excellent systems administration skills, software configuration, upgrades, backup reviews, and tuning.
  • Experience managing a Windows environment and supporting remote locations.
  • Good troubleshooting and problem-solving skills.
  • Demonstrated success working in a fast-paced, dynamic environment.
  • Requires good business etiquette, electronic mail, and phone skills.
  • Requires dealing with unpleasant, angry, or discourteous people.
  • Requires making decisions that affect other people, financial resources, and/or the image and reputation of the organization.
  • Requires working with external customers or the public through different media forms.
  • Includes responsibility for work outcomes and results.
  • Requires lifting at least 100lbs.
  • Requires long periods of time standing, walking, sitting, crouching, and bending over.
  • 5 years' experience in Technology Support or 3 years' experience in Technology Support for a Managed Service Provider.

About Net Inc:

Net Inc is a growing MSP/Tech Support company founded in 1996, focused on providing quality customer service-based technical support to businesses. We offer a chance to join a growing team of qualified employees while encouraging each individual's growth potential. We are positive in approach and offer solutions to challenges to encourage continuous improvement.

  • Customer Service Liaison

    4 weeks ago

    Irving, Texas, United States PDS Tech Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at PDS Tech. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing timely and effective solutions to their inquiries and concerns.Key ResponsibilitiesHandle customer inquiries and concerns via phone...

  • Senior Procurement Specialist

    1 month ago

    Irving, Texas, United States PDS Tech Commercial Full time

    Job SummaryWe are seeking a highly skilled Senior Buyer to join our team at PDS Tech Commercial. As a Senior Buyer, you will be responsible for negotiating contracts with vendors, analyzing and recommending process improvements for the Purchasing department, and investigating and resolving discrepancies between purchase orders and invoices.The ideal...

  • Desktop Support Specialist

    4 weeks ago

    Irving, Texas, United States Michaels Stores Full time

    At Michaels Stores, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance to our team members, ensuring that our hardware and software systems are running smoothly and efficiently.Key Responsibilities:Address user tickets regarding hardware, software,...

  • High Tech Solutions Expert

    4 weeks ago

    Irving, Texas, United States Gartner Full time

    About this role:We are seeking a highly skilled High Tech Product Specialist to serve as a role-based solutions expert. This individual will work with clients and Gartner sales associates to position and sell high tech role-based solutions, with a focus on growing the Gartner for Tech Content Marketers and Flex Reprints solutions.Key responsibilities:Develop...

  • Radiology Imaging Specialist

    4 weeks ago

    Irving, Texas, United States Medical City Dallas Full time

    About the RoleWe are seeking a skilled Radiology Tech to join our team at Medical City Dallas. As a Radiology Tech, you will play a crucial role in providing high-quality diagnostic imaging services to our patients.Key ResponsibilitiesPerform diagnostic imaging procedures under the guidance of a Radiologist, ensuring accurate and high-quality images for...

  • Skype/TEAMS Support Specialist

    1 month ago

    Irving, Texas, United States Experis Full time

    Skype/TEAMS Support SpecialistWe are seeking a highly skilled Skype/TEAMS Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support for MS TEAMS to our Enterprise Level customers.Key Responsibilities:Provide support for MS TEAMS to Enterprise Level customersCollaborate with colleagues to...

  • Digital Transformation Leader

    1 month ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job DescriptionMicrosoft Corporation is seeking a highly skilled Digital Transformation Leader to join our team. As a key member of our Azure sales strategy, you will be responsible for driving digital transformation efforts with customers, leveraging your technical and business acumen to lead holistic cloud efforts across infrastructure, data, applications,...

  • Application Support Specialist

    4 weeks ago

    Irving, Texas, United States TEKSYSTEMS GLOBAL SERVICES LLC Full time

    Job SummaryTEKSYSTEMS GLOBAL SERVICES LLC is seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong background in Oracle, KAFKA, Apigee, and Dynatrace, with a minimum of 4-6 years of experience in each technology. Additionally, the candidate should have experience with OCP (Openshift), ServiceNow, Java,...

  • ATM Support Specialist

    4 weeks ago

    Irving, Texas, United States Insight Global Full time

    Job Title: ATM Support SpecialistIn this role, you will provide technical support to external vendors using our client's ATMs. Your responsibilities will include diagnosing hardware and software issues, performing and creating operational and performance reporting and analysis, and keeping customers advised of any issues affecting contractual SLAs.Key...

  • Senior Technical Support Specialist

    4 weeks ago

    Irving, Texas, United States Motion Recruitment Full time

    Job Title: Senior Technical Support SpecialistJob Description:We are seeking a highly skilled Senior Technical Support Specialist to join our team at a leading home builder in Irving, Texas. As a key member of our IT team, you will be responsible for providing technical support and guidance to our employees and clients.Key Responsibilities:Provide technical...

  • Administrative Support Specialist

    1 month ago

    Irving, Texas, United States Irving Independent School District Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Irving Independent School District. The successful candidate will provide exceptional reception and clerical support, ensuring the smooth operation of our office.Key ResponsibilitiesProvide a positive first impression for visitors and...

  • Technical Support Specialist

    1 month ago

    Irving, Texas, United States EF Johnson Technologies Inc. Full time

    Job DescriptionEF Johnson Technologies is a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands.The Technical Support Specialist is responsible for troubleshooting technical issues,...

  • Desktop Support Specialist

    4 weeks ago

    Irving, Texas, United States Tekfortune Inc Full time

    Job Title: Desktop Support SpecialistLocation: Irving, TX, USA,75038Mode: Contract (6+ Months) (Day 1 Onsite)Primary Responsibilities:Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computersUse remote control tools to assist off-site users when neededConfigure, deliver, and install new computers...

  • Technical Support Specialist

    4 weeks ago

    Irving, Texas, United States Abbott Laboratories company Full time

    About the RoleAs a Technical Support Specialist at Abbott Laboratories company, you will play a critical role in providing remote technical support to customers and field personnel for diagnostic products, instruments, and assays.Key Responsibilities Troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue. Manage and resolve...

  • Product Support Specialist

    4 weeks ago

    Irving, Texas, United States Vizient Full time

    At Vizient, we're committed to fostering an environment where employees can thrive and contribute their unique skills and talents. To achieve this, we're seeking a skilled Product Support Specialist to join our team.Key Responsibilities:Provide first-level technical support to end-users, troubleshooting issues and resolving technical problems in a timely...

  • Credit Analyst I

    4 weeks ago

    Irving, Texas, United States PDS Tech Commercial, Inc. Full time

    Job Opportunity: PDS Tech Commercial, Inc. is seeking a dedicated Credit Analyst I to join our team. In this role, you will conduct credit investigations and analyze credit information related to loans. Your responsibilities will include verifying and updating credit details as requested by clients, supporting the mortgage underwriting process, and providing...

  • Pharmacy Support Specialist

    1 month ago

    Irving, Texas, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a Pharmacy Support Specialist to join our team in Irving, TX. As a Pharmacy Support Specialist, you will play a critical role in assisting patients and healthcare providers with prescription inquiries and processing.Key Responsibilities:Provide phone support to patients and healthcare providers with prescription inquiries and...

  • Database Administrator

    4 weeks ago

    Irving, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary:Futran Tech Solutions Pvt. Ltd. is seeking a skilled Database Administrator to support our Oracle databases in a production RAC (ASM) environment. The ideal candidate will have experience with Data Guard, Data Replication Configuration using Golden Gate, and a solid understanding of ITIL and LEAN operating model.Key Responsibilities:Support...

  • Credit Analyst I

    4 weeks ago

    Irving, Texas, United States PDS Tech Commercial, Inc. Full time

    Job Opportunity:Credit Analyst I at PDS Tech Commercial, IncLocation:Job Type: Full-time Contract (3 months)Schedule: Monday Friday Pay Rate: $22.14 per hourPosition Overview:PDS Tech Commercial, Inc. is seeking a dedicated Credit Analyst I to join our team. In this role, you will conduct credit investigations and analyze credit information related to loans....

  • Legal Specialist

    4 weeks ago

    Irving, Texas, United States McKesson Full time

    We are seeking a highly skilled Legal Specialist to join our team at McKesson. As a key member of our litigation support team, you will provide critical support to internal and external litigation counsel, advising company personnel on routine matters and engaging in a variety of tasks ranging from routine to those calling for judgment and independent...