Client Care Specialist

1 week ago


Roseville, California, United States Mister Sparky Full time
Job Summary

A Mister Sparky Client Care Representative plays a vital role in ensuring exceptional customer experiences. This position involves answering incoming client calls, supervising service and maintenance calls, and providing top-notch support to our valued customers.

Key Responsibilities
  • Answer incoming client calls in a timely and professional manner, setting the tone for a positive customer experience.
  • Utilize effective communication skills to address client concerns, provide solutions, and ensure customer satisfaction.
  • Supervise and dispatch service and maintenance calls, ensuring seamless execution and timely completion.
  • Notify clients of any schedule changes or delays, demonstrating a commitment to transparency and customer care.
  • Proactively reach out to Agreement Membership clients to schedule service appointments, driving business growth and customer loyalty.
Requirements
  • High school diploma or equivalent required.
  • Excellent verbal and telephone communication skills, with a focus on empathy and problem-solving.
  • Proficiency in computer software applications, with the ability to learn and adapt to new systems.
  • Prior customer service experience preferred, but not required.
About Mister Sparky

Mister Sparky is a leading provider of electrical services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. As a Client Care Representative, you will be part of a dynamic team that values professionalism, punctuality, and customer satisfaction.



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