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Automotive Service Advisor

2 months ago


CA United States Penske Automotive Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at BMW of Escondido, a Penske Automotive Group dealership. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of satisfaction with our service department.

Key Responsibilities
  • Schedule appointments and review service history to ensure seamless communication with customers
  • Provide accurate cost estimates and relay important information about vehicle maintenance and repairs to customers
  • Work closely with the service department to ensure timely and efficient completion of repairs
  • Develop and maintain strong relationships with customers to drive loyalty and retention
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, including a base hourly rate of $16 plus commissions. You will also have access to comprehensive benefits, including health care options and a 401k savings and retirement plan with company match.

We are committed to providing ongoing training and development opportunities to help you grow and advance in your career. Our values-driven culture is built on integrity, professionalism, excellence, and teamwork, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

Requirements
  • Excellent communication and interpersonal skills
  • Strong work ethic and ability to work in a fast-paced environment
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What to Expect

Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. We are an equal opportunity employer and maintain a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.