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Automotive Service Consultant
2 months ago
As a Service Advisor at Premier Automotive Group, you will play a crucial role in ensuring our customers receive prompt, courteous, and effective service. Your responsibilities will include:
Key Responsibilities:- Providing exceptional customer service and support to all owners, whether in person or over the phone.
- Ensuring the daily inventory of technicians' time is consistently sold to service customers.
- Distributing work between technicians efficiently to maximize productivity.
- Answering technical questions about vehicle problems, warranties, services, and repairs.
- Maintaining high Customer Satisfaction scores by delivering exceptional service.
- Assisting in diagnosing vehicle problems and ordering necessary parts and tools.
- Reinforcing company policies and adhering to company standards.
- Maintaining good working relationships with factory representatives and fostering positive employee relations.
- Excellent customer service and communication skills.
- Basic computer skills.
- Professional, well-groomed appearance and a positive attitude.
- High school diploma or equivalent.
- Valid driver's license and good driving record.
- Pass drug testing, MVR/Insurability, and background investigation.
We are looking for a skilled and customer-focused individual to join our team as a Service Advisor. If you have a passion for delivering exceptional service and are looking for a challenging and rewarding role, we encourage you to apply.
