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Automotive Service Advisor
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Phil Long Subaru of Glenwood Springs. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Conduct vehicle inspections and diagnose problems, working with technicians to determine the necessary repairs.
- Prepare and present repair estimates to customers, explaining the work to be performed and the associated costs.
- Coordinate with technicians to ensure timely completion of repairs and maintain accurate records of work performed.
- Develop and maintain strong relationships with customers, understanding their vehicle needs and preferences.
- Stay up-to-date on manufacturer training and certifications, ensuring expertise in Subaru products and services.
- Collaborate with the service team to achieve sales and customer satisfaction goals.
Requirements:
- Associate's degree or equivalent experience in a related field.
- Automotive Service Excellence (ASE) certifications and manufacturer training.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
- Strong problem-solving and analytical skills, with the ability to diagnose complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.