Outbound Call Center Data Collection Specialist

2 weeks ago


Dallas, Texas, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Agent

Titan Technologies is seeking a highly skilled and motivated individual to join our team as an Outbound Call Center Data Collection Agent. As a key member of our federal contracting team, you will be responsible for collecting data from companies across the United States through cold calls and other approved means.

Key Responsibilities:
  • Cold call companies to meet monthly performance obligations
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS Current Employment Statistics (CES) Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
  • Research target company contact information online
Requirements:
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience
Preferred Experience:
  • Call center experience with strong customer service and sales skills
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

Titan Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual with a passion for data collection, we encourage you to apply for this exciting opportunity.



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