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Healthcare Operations Coordinator

2 months ago

Smyrna, Georgia, United States RIVER REGION PSYCHIATRY ASSOCIATES Full time

Position Overview:
The Patient Care Coordinator is essential in managing the initial interactions with patients and visitors within a healthcare environment. This role is pivotal in maintaining efficient operations within the medical facility, providing vital administrative support to both patients and healthcare professionals. Patient Care Coordinators are equipped to perform a range of clinical and administrative responsibilities, ensuring the seamless functioning of medical services.

Administrative Responsibilities:

  • Documentation: Accurately maintain and update patient records, including intake forms, treatment plans, and progress notes while adhering to privacy regulations.
  • Insurance Management: Complete insurance and medical forms, including prior authorizations, referrals, and other necessary documentation.
  • Communication: Serve as a liaison among patients, medical providers, and other healthcare professionals, ensuring clear and timely information exchange.
  • Patient Support: Respond to patient inquiries and manage prescription refills promptly.
  • Financial Transactions: Collect co-pays and outstanding payments, issue receipts, and establish payment plans for patients.
  • Insurance Verification: Confirm patient insurance coverage and eligibility prior to appointments.
  • Billing Accuracy: Ensure precise patient billing and coding information.
  • Reception Area Management: Maintain a clean and organized reception area.
  • Authorization Management: Obtain necessary authorizations and referrals while addressing billing inquiries.

Clinical Responsibilities:

  • Patient Preparation: Prepare patients for examinations and treatments.
  • Vital Signs Monitoring: Regularly assess and document vital signs such as blood pressure, pulse, and temperature.
  • Patient Engagement: Attend to patients' concerns and provide empathetic support.
  • Information Sharing: Relay relevant patient information to medical staff and team members.
  • Laboratory Support: Collect and prepare laboratory specimens and perform basic lab tests.
  • Patient Education: Inform patients about their medications and treatment plans.
  • Clinical Area Maintenance: Ensure cleanliness in patient rooms and clinical spaces.
  • Compliance: Uphold strict confidentiality of patient information in accordance with HIPAA regulations and ensure compliance with all relevant regulations.

Patient Interaction:

  • Welcoming Patients: Greet patients and visitors professionally.
  • Registration: Register new patients and verify insurance details.
  • Information Provision: Provide information regarding services and procedures.
  • Appointment Management: Schedule and confirm patient appointments using electronic systems.
  • Data Management: Collect and update patient demographic information in the electronic health record (EHR) system.

Collaboration:

  • Team Coordination: Work closely with medical staff to ensure cohesive patient care.
  • Billing Collaboration: Partner with billing specialists to guarantee accurate claim processing.

Qualifications:
High School Diploma or Equivalent is required. Completion of a medical assisting program from an accredited institution is preferred. A minimum of 6 months of experience in a medical assistant or front desk role is preferred.

Salary:
$18-20