Appointment Coordinator

3 days ago

Smyrna, Georgia, United States Peachtree Orthopedics Full time
About the Role

We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at Peachtree Orthopedics. As a key member of our scheduling team, you will be responsible for ensuring that patients receive timely and efficient care.

Key Responsibilities
  • Patient Scheduling: Schedule patient appointments across our extensive clinic network, considering location, time, physician availability, insurance status, and injury status.
  • Calendar Management: Create and maintain physicians' schedules, ensuring accurate tracking of vacations, on-call shifts, and clinic time.
  • Effective Communication: Collaborate with physicians and clinical staff to address schedule changes and conflicts.
  • Patient Support: Handle on-call days, triage calls, and coordinate work-in appointments with clinical staff.
  • Coordination: Communicate with satellite clinics to facilitate same-day appointments.
  • Professional Etiquette: Maintain group and individual voicemail and promptly return both internal and external calls.
  • Compliance and Ethical Practices: Uphold Peachtree Orthopedics' policies, adhere to legal requirements, and consistently engage in ethical patient care and business practices.
Requirements
  • Education: High school diploma or general education degree (GED).
  • Experience: At least two years of customer service experience. Prior experience in customer care or call center roles within a medical office is preferred.
  • Skills: Familiarity with medical terminology or a background in healthcare is a plus.
About Peachtree Orthopedics

Peachtree Orthopedics is a leading healthcare provider in the Atlanta area, dedicated to delivering top-notch care to our patients. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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