IT Hardware Specialist
2 weeks ago
At Point North Networks Inc, we are seeking a skilled IT Hardware Specialist to join our team. As a key member of our operations team, you will be responsible for working with clients to select and procure hardware, software, and other IT resources. Your attention to detail and organizational skills will be essential in ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Client quoting and quote management
- Ordering and receiving hardware
- Tracking and reporting agreement changes
- Managing and tracking client license agreements
- Third-party vendor management
- Inventory management and distribution/assignment
- Assisting the IT Account Manager in meeting preparation
- Variety of IT Account Management administrative duties
Requirements:
- Excellent customer relationship and communication skills
- Excellent organizational skills
- Proficient in Excel, Word, and PowerPoint
- Understanding of CRM concepts, workflows, and sales pipelines
- Soft skills: excellent team player, personable and professional demeanor, exceptional communication abilities, strong attention to detail and problem-solving skills, process-oriented and driven
Educational and Professional Development:
- No specific certifications required; some technical background a plus
- Opportunities for paid training
- Potential to expand to full Technical Sales role
Salary and Benefits:
- $46-48K annually
- Comprehensive benefits including medical, dental, vision, and disability insurance, HSA, and "Unlimited" PTO after a 60-day period
- Optional SEP IRA with employer contributions
- Flexible working hours and hybrid work environment (in office Mondays and Tuesdays)
Performance and Growth:
- Success in this role is demonstrated by internal sales and operational efficiency
- Performance measured via KPIs aligned with our EOS/Traction framework
- Role anticipated to evolve into Partner Success Manager and/or Technical Sales Lead
Team and Management:
- The role is part of a 16-member team and reports to the Partner Success Manager
- Management style focuses on quarterly feedback, weekly status meetings, and annual performance reviews, with no micromanagement
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