Fitness Operations Assistant

12 hours ago


Fairfield, New Jersey, United States Planet Fitness Full time
Job Summary

The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving business growth. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a welcoming atmosphere for all members and guests.

Key Responsibilities
  • Staff Management: Assist in recruiting, hiring, training, and developing a talented team of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Ensure staff provides a superior customer experience, resolving issues and escalating concerns as needed.
  • Front Desk Operations: Assist with scheduling, supervising staff, and facilitating member requests, issues, and questions.
  • Cleanliness and Maintenance: Oversee the cleanliness and maintenance of the facility, ensuring a safe and healthy environment for members.
  • Reporting and Statistics: Assist in tracking statistics and reports, providing insights to drive business growth.
Requirements
  • Customer Service: Provide exceptional customer service, with a focus on resolving issues and exceeding member expectations.
  • Leadership: Demonstrate strong leadership skills, with the ability to motivate and develop a high-performing team.
  • Communication: Excellent communication skills, with the ability to effectively communicate with staff, members, and management.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Lifting: Continual talking in person or on the phone during shift, with occasional lifting up to 50 lbs.

At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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