Front Office Manager

1 week ago

San Leandro, California, United States ROCKSource Full time

We are seeking a highly skilled Front Office Manager to lead our reception area at ROCKSource. As the face of our company, you will be responsible for ensuring visitors receive a warm and welcoming experience. Your role will involve coordinating all front desk activities, including calls, reservations, and guest services. To succeed in this position, you should possess a pleasant personality, a dynamic professional attitude, and excellent customer service skills.

Key Responsibilities
  • Front Desk Management: Ensure the front desk is tidy and well-stocked with necessary stationery and materials.
  • Team Supervision: Train, supervise, and support office staff, including receptionists, security guards, and call center agents.
  • Scheduling: Schedule shifts to ensure seamless coverage and efficient operations.
  • Customer Service: Provide timely and accurate customer service, handling complaints and specific customer requests with professionalism.
  • Emergency Response: Troubleshoot emergencies and ensure prompt resolution.
  • Inventory Management: Monitor stock levels and order office supplies as needed.
  • Mail Distribution: Ensure proper mail distribution and organization.
  • Financial Management: Prepare and monitor office budgets, keeping accurate records of expenses and costs.
  • Compliance: Ensure company policies and security requirements are met.

Requirements

  • Experience: Proven work experience as a Front Desk Manager or Reception Manager.
  • Technical Skills: Hands-on experience with office machines, such as fax machines and printers.
  • Knowledge: Thorough knowledge of customer service, office management, and basic bookkeeping procedures.
  • Language Skills: Proficiency in English (oral and written).
  • Software Skills: Solid knowledge of MS Office, particularly Excel and Word.
  • Soft Skills: Excellent communication and people skills, good organizational and multitasking abilities, and problem-solving skills.
  • Education: High School diploma; additional certification is a plus.

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