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Front Office Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Hilton Worldwide. As a Front Office Manager, you will be responsible for directing and administering Front Office operations to deliver outstanding guest service and financial profitability.
Key Responsibilities:
- Manage all Front Office operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.
- Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, recognition, and rewards.
- Ensure compliance with Company standards and policies.
- Meet and greet guests, respond to guest inquiries, requests, and issues in a timely and friendly manner, and resolve guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit, interview, and train team members.
Requirements:
- At least one year of hospitality management experience with schedule flexibility.
- Experience with Union and Luxury operations is highly preferred.
What We Offer:
- A comprehensive benefits package, including access to your pay when you need it, medical insurance coverage, mental health resources, best-in-class paid time off, and more.
- Career growth and development opportunities.
- A supportive and inclusive work environment.
About Hilton Worldwide:
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
