Technical Service Manager

4 days ago

Oshkosh, Wisconsin, United States Crown Cork & Seal USA, Inc. Full time
Job Title: Technical Service Manager

CROWN Cork & Seal USA, Inc., a leading global packaging company, is seeking a highly skilled Technical Service Manager to join our Food Division team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers in the Midwest United States.

Job Summary:

This is a field-based technical service manager role that requires extensive travel (up to 80%) to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. You will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Key Responsibilities:
  • Provide problem-solving leadership on technical and quality matters relating to food can and end performance
  • Manage the overall technical interface between the Food Division and customers
  • Support customers in all technical aspects of the business, including current packages and new package development
  • Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
  • Interact directly with customer and internal manufacturing operations
  • Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Requirements:
  • BA/BS degree in Food Science, Engineering, Packaging, or a related discipline
  • 5+ years in a packaging manufacturing environment, food production, or a similar industry
  • Experience interfacing with customers in a technical capacity, including field testing, qualification trials, claims management, etc.
  • Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
  • Effective communication skills, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization
  • Demonstrated ability to effectively manage multiple projects to completion
  • Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
  • Well-organized and detail-oriented with good time management skills
  • Strong PC skills, especially using Word, Outlook, and Excel
  • Committed to on-going personal development and career growth
  • Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements:
  • While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl
  • The associate may lift and/or move up to 30 lbs
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
Working Conditions:
  • Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office
  • While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic
  • The associate may be exposed to a wide range of temperatures
  • The noise level is frequently loud
Benefits:

Crown offers competitive pay, comprehensive benefits, including free company-paid health insurance for employees, as well as company-matched 401(k)

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