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Customer Service Representative

2 months ago

Richardson, Texas, United States HARMAN Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HARMAN. As a key member of our customer service team, you will be responsible for delivering exceptional communication to external and internal customers, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Maintain daily communications with customers to ensure resolution and proper follow-up leading to customer satisfaction.
  • Obtain and evaluate all relevant information to handle product and service inquiries, process orders and requests, and organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource, and keep records of customer interactions and transactions.

Requirements

  • High School Diploma or equivalent.
  • Knowledge of customer service principles and practices.
  • Excellent verbal and written communication skills.
  • Ability to diffuse escalated customer situations.
  • Minimum of 5+ years experience in customer service.
  • Proficient in all Microsoft Office Suite products.

What We Offer

  • Opportunity to collaborate with talented teams across the world.
  • An inclusive and diverse work environment that fosters career development opportunities.
  • Tuition Reimbursement.
  • Excellent discounts on HARMAN and Samsung products.
  • Competitive wellness benefits.

About HARMAN

HARMAN is a leading global company that designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide. We are committed to innovation, inclusivity, and teamwork, and we offer a great work environment, challenging career opportunities, professional training, and competitive compensation.