Loan Operations Specialist
2 weeks ago
New Hampshire Mutual Bancorp (NHMB) is on the lookout for a skilled and knowledgeable Bank Loan Operations Representative to enhance our operations. The successful candidate will demonstrate exceptional customer service abilities and adept conflict resolution skills, thriving in a dynamic work environment.
Key Responsibilities:
- Manage a diverse range of inquiries through phone and email communications.
- Deliver high-quality customer service by adhering to established standards, ensuring accurate and timely responses to all inquiries, and effectively addressing complaints as per defined protocols.
- Support the loan servicing process from initiation to closure.
- Facilitate payments to private mortgage insurance (PMI) companies, review loans with PMI, and recommend cancellation of coverage when appropriate.
- Conduct periodic assessments of loan collateral to confirm that applicable holds are enforced.
- Oversee the tracking of motor vehicle titles, UCCs, and recorded mortgages to ensure proper lien perfection, along with performing necessary core system maintenance.
- Review loan billing statements and notices as needed.
- Assist in the quality control review of imaged loan documents as required.
Qualifications:
- A minimum of 2 years of relevant experience or training, or an equivalent combination of education and experience.
- Demonstrated strong customer service and communication skills, both verbal and written.
- Proficient in personal computer applications, including Microsoft Office Suite.
- Familiarity with relevant loan regulations.
- Possess an analytical mindset for effective problem-solving.
- Experience with core operating systems is essential, with a preference for Jack Henry Silverlake.
At New Hampshire Mutual Bancorp, we are committed to fostering genuine partnerships that emphasize exceptional customer service through a culture of teamwork, integrity, and excellence. We take pride in our contributions to the communities we serve.
We are dedicated to offering challenging and fulfilling career opportunities for our employees throughout the state. If you are seeking a chance to be part of a distinguished organization, we are eager to connect with you.
New Hampshire Mutual Bancorp and its affiliates are proud to be an Equal Opportunity Employer, welcoming veterans and individuals with disabilities.
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