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Loan Operations Specialist

2 months ago

Concord, New Hampshire, United States New Hampshire Mutual Bancorp Full time
Job Overview

New Hampshire Mutual Bancorp (NHMB) is on the lookout for a skilled and dedicated Banking Loan Services Coordinator to enhance our operations. The ideal candidate will possess exceptional customer service abilities and conflict resolution skills, thriving in a dynamic work environment.

The successful candidate will play a pivotal role in supporting loan operations across our affiliated banks, including Merrimack County Savings Bank, Meredith Village Savings Bank, and Savings Bank of Walpole, as well as our trust customer segment.

Recognized for excellence: NHMB has been honored as the "Best Bank" for multiple consecutive years in the Concord Monitor Cappies Awards.

We provide a competitive compensation package, including a comprehensive benefits plan featuring medical, dental, vision, 401K with company match, pension plan, paid time off, tuition reimbursement, and opportunities for professional growth.

Compensation: Hourly wage is negotiable based on experience, with a starting rate of $25.00 for the Loan Operations Specialist role.

Key Responsibilities:

  • Manage a variety of inquiries through phone and email communication.
  • Deliver high-quality customer service by adhering to established standards and providing timely, accurate responses to all inquiries.
  • Assist in the loan servicing process from initiation to completion.
  • Process payments to private mortgage insurance (PMI) companies and evaluate loans with PMI for potential cancellation.
  • Conduct periodic assessments of loan collateral to ensure proper holds are maintained.
  • Monitor motor vehicle titles, UCCs, and recorded mortgages to confirm perfected liens, performing necessary system maintenance.
  • Review loan billing statements and notices as required.
  • Support quality control reviews of imaged loan documents as needed.

Qualifications:

  • A minimum of 2 years of relevant experience or a combination of education and experience.
  • Demonstrated strong customer service and communication skills, both verbal and written.
  • Proficient in personal computer applications, particularly Microsoft Office.
  • Familiarity with loan regulations is essential.
  • Analytical skills for effective problem-solving are required.
  • Experience with core operating systems is necessary; familiarity with Jack Henry Silverlake is preferred.

At NHMB, we are committed to fostering genuine partnerships through exceptional customer service, teamwork, integrity, and excellence. We take pride in our contributions to the communities we serve.

We are dedicated to offering rewarding career opportunities for our employees across the state. If you are interested in being part of a distinguished team, we would like to hear from you.

New Hampshire Mutual Bancorp (NHMB) is a unique organization, being the first mutual community banking shared services entity in Northern New England, providing operational support for several premier independent mutual savings banks and a financial advisory and trust company.

New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer, including veterans and individuals with disabilities.