IT Support Specialist

1 week ago


Natick, Massachusetts, United States MathWorks Full time
About the Role

MathWorks is seeking a skilled IT Support Specialist to join our dynamic team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our computer systems and applications.

Key Responsibilities
  • Hardware and Software Support: Install, configure, and troubleshoot computer systems and applications, including desktops, laptops, network equipment, operating systems, and desktop software.
  • Meeting and Event Support: Provide technical support for online, on-premise, and off-site meetings and events.
  • Common-Area Systems Management: Set up and manage common-area systems, such as conference room AV equipment, recording and broadcast systems, and digital signage.
  • Help Desk Support: Resolve help tickets accurately and in a timely manner, adhering to SLAs and group practices.
  • Collaboration and Project Work: Collaborate with team members and other IT groups to resolve complex issues and perform project work as assigned.
Requirements
  • Education: Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent.
  • Experience: 2-3 years of IT support experience, including experience with networked PC equipment.
  • Skills: Proficiency with operating systems and desktop software, including the Microsoft ecosystem, knowledge of networking principles, topology, and protocols, and customer focus and dedication to customer satisfaction.
  • Preferred Qualifications: UNIX, Linux, Mac, SharePoint, Webex, and AV knowledge.
About MathWorks

MathWorks is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.



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