Current jobs related to Customer Support Specialist - Natick, Massachusetts - MathWorks

  • Technical Support Specialist

    1 month ago

    Natick, Massachusetts, United States MathWorks Full time

    Job Title: Technical Support SpecialistMathWorks is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    1 month ago

    Natick, Massachusetts, United States MathWorks Full time

    Job SummaryMathWorks is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers regarding installation and licensing issues. This includes configurations on cloud platforms, continuous integration servers, Docker, and compute...

  • Technical Support Specialist

    1 week ago

    Natick, Massachusetts, United States MathWorks Full time

    Job SummaryMathWorks is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and other methods. You will troubleshoot and resolve customer installation and licensing issues, and work with different areas of the organization to...

  • Technical Support Specialist

    3 weeks ago

    Natick, Massachusetts, United States MathWorks Full time

    Job SummaryMathWorks is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and collaborating with cross-functional teams to drive process improvements.Key ResponsibilitiesProvide timely and effective...

  • Technical Support Specialist

    1 week ago

    Natick, Massachusetts, United States The MathWorks Inc Full time

    Job SummaryMathWorks is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving installation and licensing issues, and collaborating with cross-functional teams to drive process and policy improvements.Key...

  • Customer Experience Specialist

    4 weeks ago

    Natick, Massachusetts, United States Bob's Discount Furniture Full time

    Customer Service RepresentativeAt Bob's Discount Furniture, we're looking for a skilled Customer Service Representative to join our team. As a Guest Experience Sales Specialist, you'll play a key role in delivering exceptional customer service and creating unforgettable shopping experiences.Key Responsibilities:Greet and engage customers, understanding their...

  • IT Support Specialist

    2 weeks ago

    Natick, Massachusetts, United States MathWorks Full time

    MathWorks IT Support RoleMathWorks offers a hybrid work model that allows staff members to split their time between office and home. This model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.As an IT Support Specialist, you will engage with end-users via phone, chat, email, and Intranet, and...

  • Support Specialist

    1 week ago

    Natick, Massachusetts, United States Advocates Full time

    Job SummaryWe are seeking a dedicated and compassionate Support Specialist to join our team at Advocates. As a Support Specialist, you will provide ongoing support, guidance, and role modeling to individuals with developmental disabilities in a residential setting.Key Responsibilities:Assist individuals with daily activities, such as cooking, personal...

  • Customer Experience Specialist

    1 week ago

    Natick, Massachusetts, United States Smashburger Full time

    As a Customer Experience Specialist at Smashburger, you will be responsible for delivering exceptional service to our guests. Your key responsibilities will include ensuring each guest receives Gold Standard service, being knowledgeable of all menu items and making suggestions and answering questions, processing POS transactions accurately, and personalizing...

  • Bar Support Specialist

    1 month ago

    Natick, Massachusetts, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bar Support Specialist to join our team at Dave & Buster's. As a Bar Support Specialist, you will play a critical role in ensuring the smooth operation of our bars, providing exceptional service to our guests, and maintaining a clean and safe environment.Key ResponsibilitiesAssist bartenders in...

  • Healthcare Support Specialist

    4 days ago

    Natick, Massachusetts, United States MetroWest Medical Center Full time

    MetroWest Medical Center is a leading healthcare provider in the region, committed to delivering high-quality care to our community. As a Healthcare Support Specialist, you will play a vital role in ensuring the smooth operation of our medical records department.Key Responsibilities:Chart reconciliation and managementPreparation and scanning of medical...

  • Healthcare Support Specialist

    1 week ago

    Natick, Massachusetts, United States Metrowest Medical Center Full time

    At Metrowest Medical Center, we are committed to providing exceptional patient care and service. As a Healthcare Support Specialist, you will play a vital role in ensuring the smooth operation of our clinical departments. Your responsibilities will include chart reconciliation, prepping, scanning, and records management, as well as providing support to our...

  • Signal Support Systems Specialist

    1 week ago

    Natick, Massachusetts, United States Army National Guard Full time

    Job SummaryThe Army National Guard is seeking highly skilled Signal Support Systems Specialists to integrate signal systems and networks, perform signal support functions, and maintain radio and data distribution systems. As a Signal Support Systems Specialist, you will be responsible for ensuring the smooth flow of information within military units.Key...

  • After School Support Specialist

    1 month ago

    Natick, Massachusetts, United States Wyndy LLC Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as an After School Support Specialist at Wyndy LLC. As a key member of our team, you will play a vital role in providing support to students in our after school programs.Key ResponsibilitiesAssist students with homework and academic assignments, promoting a love of learning...

  • Patient Support Specialist

    2 months ago

    Natick, Massachusetts, United States Metrowest Medical Center Full time

    Job Summary:Metrowest Medical Center is seeking a dedicated and compassionate Patient Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key Responsibilities:Assist nursing personnel with various patient care activities, including personal hygiene, vital...

  • Signal Support Systems Specialist

    4 days ago

    Natick, Massachusetts, United States Army National Guard Full time

    Job SummaryThe Army National Guard is seeking a skilled Signal Support Systems Specialist to join our team. As a Signal Support Systems Specialist, you will be responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key ResponsibilitiesMaintain radio and data...

  • Customer Experience Ambassador

    1 week ago

    Natick, Massachusetts, United States Dave & Buster's, Inc. Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Services Specialist to join our team at Dave & Buster's, Inc. As a Guest Services Specialist, you will be responsible for delivering an exceptional customer experience, ensuring that our guests have a positive and welcoming experience from the moment they enter our venue.Key...

  • Behavioral Support Specialist

    2 months ago

    Natick, Massachusetts, United States RCS Learning Center Full time

    Job OverviewBehavioral Support Specialist - IntensiveAre you passionate about psychology, mental health, developmental disabilities, early intervention, or child development? If so, you might be an ideal fit for RCS Learning Center. At RCS, you will have the opportunity to enhance your expertise and experience in the human services sector and the field of...

  • Customer Service Specialist

    2 months ago

    Natick, Massachusetts, United States Carter's Full time

    Job SummaryThe Sales Associate is a key member of the Carter's team, responsible for delivering exceptional customer service and driving sales growth in our retail stores. As a Sales Associate, you will be the face of our brand, interacting with customers and employees to create a positive store environment.Key ResponsibilitiesCustomer Focus:Provide...

  • Administrative Support Specialist

    5 days ago

    Natick, Massachusetts, United States Metrowest Medical Center Full time

    Job Summary:Metrowest Medical Center is seeking a skilled Administrative Support Specialist to join our team. This role will provide administrative support to a department, focusing on low-complexity tasks and ensuring the smooth operation of daily activities.Key Responsibilities:Provide administrative support to department members, including data entry,...

Customer Support Specialist

2 months ago

Natick, Massachusetts, United States MathWorks Full time
About the Role

MathWorks is seeking a highly skilled and resourceful individual to join our Customer Support Team as a Customer Support Specialist. As a champion for our customers, you will play a vital role in assisting MathWorks customers throughout their journey with us.

We value growth, diversity, initiative, teamwork, success, and excellence. Our hybrid work model enables staff members to split their time between office and home, providing the advantage of having both in-person time with colleagues and flexible at-home life optimizations.

Key Responsibilities
  • Provide support for our global customer base via multiple channels, including chat, throughout the customer lifecycle.
  • Assist internal and external customers on a wide range of topics, including license modifications and activation, online account creation and troubleshooting, and other customer inquiries.
  • Work closely with your co-workers within Customer Support and throughout the organization to resolve customer and team-related issues.
  • Involved in decision-making, conflict resolution, and problem-solving to improve processes, communicate customer issues, and identify ways to reduce or eliminate them.
  • Work a regular schedule of 11am-8pm ET.
Requirements
  • Ability to identify and implement process improvements.
  • 0-3 years of Customer Service experience, with a focus on helping customers via chat.
  • Experience in using CRM applications (preferably Salesforce).
  • Experience working in a Windows environment.
  • Ability to multi-task and work within multiple applications.
  • Experience working in a multi-national corporation.
  • Strong written and oral communication skills.
  • Demonstrated ability to problem-solve.
  • Fluency in Spanish or another foreign language.
Education and Experience
  • A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.