Enterprise Desktop Support Specialist

3 weeks ago


Mansfield, Ohio, United States A3 Staffing Solutions Full time
Job Description

This is an exciting opportunity to join A3 Staffing Solutions as a Desktop Support Technician in our team.

We are seeking a highly motivated and experienced individual to provide top-notch technical support for our clients.

The ideal candidate will have excellent problem-solving skills, a strong understanding of Windows OS and Microsoft Office Suite, and the ability to work effectively in an enterprise environment.

Key Responsibilities:

  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Provide desktop and network support, including setup, configuration, and addition of all hardware.
  • Assist corporate desk-side support technicians with large IMACs.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
  • Determine and recommend products or services that best fit customers' needs.
  • Imaging and image recovery, break/fix repairs on desktops, laptops, installation/re-installation of various software packages and updates, WiFi and VPN connections, support of wireless devices.

About A3 Staffing Solutions:

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.

Salary:$60,000 - $80,000 per year, depending on experience.



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