Technical Support Specialist

3 days ago


Mansfield, Ohio, United States A3 Staffing Solutions Full time

Job Overview:

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This is a full-time opportunity as a backfill for our IT team. As a Desktop Support Technician, you will be responsible for providing exceptional support to our clients in an enterprise environment.

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About the Role:

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  • ">
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.">
  • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.">
  • Perform desktop and network support tasks, including setup, configuration, and addition of all hardware.">
  • Assist Corporate Desk Side Support technicians with large IMAC's.">
  • Document, maintain, upgrade, or replace hardware and software systems.">
  • Support and maintain user account information, including rights, security, and systems groups.">
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.">
  • Determine and recommend products or services that best fit customers' needs.">
  • Experience doing break/fix repairs on desktops and laptops.">
  • Install/reinstall various software packages and updates.">
  • WiFi and VPN connections; support wireless devices.">
  • Prioritize excellent customer service skills.">
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Requirements and Qualifications:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.">
  • Minimum 2 years of experience in a similar role.">
  • Excellent communication and problem-solving skills.">
  • Ability to work in a fast-paced environment.">
  • Familiarity with Windows OS and Microsoft Office Suite.">
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About Us:

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A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes. We prioritize building trust by thinking and acting with integrity, creating an environment that inspires innovation, and delivering exceptional client experiences.

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Estimated Salary: $60,000 - $80,000 per year, based on experience and location.



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