Windows Desktop Support Technician
3 days ago
Job Description:
">We are seeking a skilled Desktop Support Technician to provide technical support to our clients in an enterprise environment. As a member of our IT team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
">About the Role:
">- ">
- Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.">
- Perform desktop and network support tasks, including setup, configuration, and addition of all hardware.">
- Assist Corporate Desk Side Support technicians with large IMAC's.">
- Document, maintain, upgrade, or replace hardware and software systems.">
- Support and maintain user account information, including rights, security, and systems groups.">
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed.">
- Determine and recommend products or services that best fit customers' needs.">
- Experience doing break/fix repairs on desktops and laptops.">
- Install/reinstall various software packages and updates.">
- WiFi and VPN connections; support wireless devices.">
- Prioritize excellent customer service skills.">
Requirements and Qualifications:
">- ">
- Bachelor's degree in Computer Science, Information Technology, or related field.">
- Minimum 2 years of experience in a similar role.">
- Excellent communication and problem-solving skills.">
- Ability to work in a fast-paced environment.">
- Familiarity with Windows OS and Microsoft Office Suite.">
About Us:
">A3 Staffing Solutions prioritizes delivering exceptional services and professionals with proven work ethics and processes. We build trust, create an innovative environment, and deliver exceptional client experiences.
">Estimated Salary: $65,000 - $85,000 per year, based on experience and location.
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