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Guest Services Operations Leader

2 months ago

Scottsdale, Arizona, United States Marriott International, Inc Full time
Position Overview:

As a key member of our operations team, you will oversee essential tasks related to guest services and ensure a seamless experience for all visitors. Your role will involve:

Key Responsibilities:
  • Completing all required cashier and closing reports within the designated systems.
  • Reviewing shift logs and daily memos, documenting important information accurately.
  • Coordinating with relevant departments to address guest inquiries and resolve issues promptly.
  • Managing guest check-ins, confirming reservations, verifying identities, and issuing room keys.
  • Facilitating room sales for walk-in guests based on availability and ensuring compliance with pricing standards.
  • Training and mentoring team members, fostering a positive work environment.
  • Reporting any incidents or unsafe conditions to management and participating in safety training.
  • Upholding company policies and maintaining a professional appearance at all times.
  • Providing exceptional service to all guests, anticipating their needs and addressing any requests.
  • Communicating effectively with colleagues and guests, ensuring clarity and professionalism.
  • Maintaining positive relationships with team members and adhering to quality standards.
  • Performing physical tasks as required, including lifting and moving items.

Qualifications:
  • High school diploma or equivalent.
  • Minimum of 1 year of relevant work experience.
  • At least 1 year of supervisory experience preferred.
  • No specific licenses or certifications required.

Company Commitment:

Marriott International is dedicated to fostering a diverse workforce and promoting an inclusive culture. We are committed to non-discrimination on any protected basis, ensuring a welcoming environment for all employees. Join us in our mission to enhance the travel experience for guests around the world.