Service and Engagement Team Leader

4 weeks ago


Scottsdale, Arizona, United States Target Full time

Job Summary

As a Service and Engagement Team Leader at Target, you will be responsible for leading a team of Guest Advocates and Front of Store Attendants to deliver exceptional guest service experiences. You will prioritize the guest service experience, model and train team members on expectations, and lead a culture of accountability through clear expectations and performance management.

Key Responsibilities

  • Demonstrate a service culture that prioritizes the guest service experience
  • Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants
  • Support leading physical and digital offerings and Target Loyalty Programs
  • Personalize recognition and appreciation to reinforce critical guest service behaviors
  • Quickly respond to any negative guest shopping experience
  • Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs
  • Enable team members to stay up-to-date on upcoming major promotions, brand launches, and events
  • Support and create a safety advocacy culture

Requirements

  • High school diploma or equivalent
  • Must be at least 18 years of age or older
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Manage workload and prioritize tasks independently and with a team

What We Offer

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. We also offer 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.

About Target

Target is an iconic brand and one of America's leading retailers. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. It's how we care, grow, and win together.



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