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Revenue Cycle Management Coordinator

2 months ago

Morrisville, North Carolina, United States Affordable Care LLC Full time
Job Summary

The Insurance Vendor Liaison Specialist will be responsible for coordinating and monitoring outsourced activities relevant to the revenue cycle for KPI performance at Affordable Care LLC.

Key Responsibilities
  • Coordinate and monitor outsourced vendor activities to ensure quality, cost, and timeliness of service to practices and corporate.
  • Provide weekly reports of progress on KPIs and issues to manager and vendor.
  • Continuously strive to exceed KPIs and drive efficiency in outsourced processes.
  • Coordinate internal department activities related to RCM activities, which will initially be outsourced.
  • Create presentations to share strategy, metrics, and performance with management and vendor.
  • Interact with the Central Billing Office (RCM team) to handle next steps in AR resolution.
  • Audit and monitor outsourced services to ensure efficiency and adoption by practices.
  • Seek regular feedback relevant to outsourced functions.
  • Monitor outsourced process flows and provide feedback to improve processes and results.
Requirements
  • Ability to interpret and effectively communicate insurance regulations.
  • Excellent verbal and written communication skills.
  • Ability to facilitate telephone, in-person, and/or web-based training sessions.
  • Excellent problem-solving skills.
  • Well-organized, accurate, and thorough.
  • Adaptable and able to manage competing demands.
  • Adept at prioritizing, planning work activities, and developing reasonable action plans.
  • Proficiency in Microsoft Office products, especially PowerPoint.
Education and Experience
  • Associates degree required, bachelor's degree preferred.
  • Minimum five years commercial insurance or Medicaid experience preferred.
  • Experience in a medical or dental practice preferred.
Computer Skills
  • Proficiency in a Microsoft Windows environment.
  • Proficiency with dental or medical software; Dentrix preferred.
Core Competencies
  • High level of customer service orientation.
  • Ability to assess development needs of affiliated auxiliary practice staff.
  • Knowledgeable in creating and presenting training course material.
  • Strong skills in interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral & written communication.