Fitness Center Representative

2 days ago


San Marcos, California, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive and welcoming environment for our members.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests
  • Enforce the Judgement Free Zone and promote a positive and welcoming environment
  • Manage front desk activities, including answering phones, checking members into the system, and handling new member sign-ups
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
  • Promote sales of tanning lotions and memberships
  • Create connections with the community and promote the Planet Fitness brand
Requirements:
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Experience in sales
  • Punctuality and reliability are a must
  • Exceptional customer service skills
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older
  • CPR Certification AED/First Aid /CPR
Physical Demands:
  • Continual standing and walking during shift
  • Continual talking in person or on the club phone during shift
  • Must be able to occasionally lift to 50 lbs

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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