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Bilingual Customer Service Representative
2 months ago
LaSalle Network is currently seeking a highly skilled Bilingual Customer Service Representative to join our team. This is a hybrid role, offering a unique blend of remote and on-site work opportunities in the Charlotte area.
As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in a fast-paced environment. Your strong communication skills, positive attitude, and eagerness to learn and grow will make you an ideal candidate for this role.
Key Responsibilities:
- Respond to customer inquiries and resolve billing and service issues in a timely and professional manner.
- Communicate with customers through various channels, including phone, email, and written correspondence.
- Act as a liaison between customers and service operators to ensure seamless communication and resolution.
- Transfer customer calls to third-party vendors for payment processing.
- Initiate and terminate services as requested by customers.
Requirements:
- High School diploma or equivalent; a bachelor's degree is highly preferred.
- At least 1 year of customer service experience.
- Strong computer skills, including proficiency in Microsoft Word and Outlook, as well as experience working in sales CRM platforms.
LaSalle Network is an Equal Opportunity Employer and is committed to providing a diverse and inclusive work environment. We offer a range of benefits, including medical, dental, and vision coverage, as well as paid leave and sick leave.
