Bilingual Customer Service Representative
4 weeks ago
Job Summary:
Cognizant North America is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and recommendations to customers
- Work closely with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2+ years of customer service experience in a call center environment
- Fluent Spanish language skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Benefits:
- Competitive hourly rate
- Medical, dental, and vision insurance
- 401(k) plan and contributions
- Paid time off and holidays
Disclaimer:
Cognizant North America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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