Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at C & G Enterprises LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and empathy.
Key Responsibilities:
- Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
- Identify and assess customer needs to exceed satisfaction and build sustainable relationships.
- Provide accurate and complete information to customers, using the right methods and tools.
- Communicate effectively with customers and clients, using open and interactive communication to build trust and rapport.
- Meet personal and team call goals, while handling customer complaints and providing solutions and alternatives within time limits.
- Document customer interactions and follow company procedures, guidelines, and policies.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong phone communication and listening skills, with a track record of exceeding goals.
- Familiarity with a variety of software, including email, Microsoft Excel, and Gsuite.
- Customer-focused and able to pivot to different types of personalities.
- Excellent communication and presentation skills, with the ability to multi-task, prioritize, and manage time effectively.
- High school degree, with bilingual skills in English and Spanish preferred but not essential.
Experience:
- Customer Service: 3 years (preferred)
- Dispatching: 1 year (preferred but not essential)
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