Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States C & G Enterprises LLC Full time

We are seeking a highly skilled Customer Service Representative to join our team at C & G Enterprises LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and empathy.

Key Responsibilities:

  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Identify and assess customer needs to exceed satisfaction and build sustainable relationships.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Communicate effectively with customers and clients, using open and interactive communication to build trust and rapport.
  • Meet personal and team call goals, while handling customer complaints and providing solutions and alternatives within time limits.
  • Document customer interactions and follow company procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone communication and listening skills, with a track record of exceeding goals.
  • Familiarity with a variety of software, including email, Microsoft Excel, and Gsuite.
  • Customer-focused and able to pivot to different types of personalities.
  • Excellent communication and presentation skills, with the ability to multi-task, prioritize, and manage time effectively.
  • High school degree, with bilingual skills in English and Spanish preferred but not essential.

Experience:

  • Customer Service: 3 years (preferred)
  • Dispatching: 1 year (preferred but not essential)


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