Customer Service Representative

7 days ago


Charlotte, North Carolina, United States Blumenthal Arts Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to patrons, processing ticket sales, and assisting with team projects.

Key Responsibilities:

  • Identify and assess customer needs through various communication channels.
  • Efficiently and accurately answer customer inquiries related to events, ticket packages, and Blumenthal policies.
  • Provide quick and efficient sales of single tickets, ticket packages, and other related items.
  • Collect and maintain accurate data in our systems.
  • Incorporate cross-selling and upselling to enhance guest experiences.
  • Listen closely and apply sound judgment to resolve concerns and escalate issues as needed.
  • Handle sensitive financial data and cash as directed.
  • Document tasks and customer responses.
  • Assist with printing, packaging, and distributing tickets and materials.
  • Operate various software systems, including our ticketing system and Microsoft 365.

Requirements:

  • High school diploma or equivalent supplemented by previous customer service experience.
  • Previous experience working with CRM software preferred.
  • Exceptional written, verbal, and interpersonal skills.
  • Bilingual in English/Spanish preferred.
  • Proficiency in Microsoft Office 365 preferred.
  • Dependability, schedule flexibility, and ability to thrive in a fast-paced environment.


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