Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to patrons, processing ticket sales, and assisting with team projects.
Key Responsibilities:
- Identify and assess customer needs through various communication channels.
- Efficiently and accurately answer customer inquiries related to events, ticket packages, and Blumenthal policies.
- Provide quick and efficient sales of single tickets, ticket packages, and other related items.
- Collect and maintain accurate data in our systems.
- Incorporate cross-selling and upselling to enhance guest experiences.
- Listen closely and apply sound judgment to resolve concerns and escalate issues as needed.
- Handle sensitive financial data and cash as directed.
- Document tasks and customer responses.
- Assist with printing, packaging, and distributing tickets and materials.
- Operate various software systems, including our ticketing system and Microsoft 365.
Requirements:
- High school diploma or equivalent supplemented by previous customer service experience.
- Previous experience working with CRM software preferred.
- Exceptional written, verbal, and interpersonal skills.
- Bilingual in English/Spanish preferred.
- Proficiency in Microsoft Office 365 preferred.
- Dependability, schedule flexibility, and ability to thrive in a fast-paced environment.
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