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Bilingual Customer Service Representative

1 month ago

Charlotte, North Carolina, United States The LaSalle Group Full time

LaSalle Network is seeking a skilled Bilingual Customer Service Representative to join their team. This hybrid position is located in the Charlotte, NC area and offers a two-week training period. The ideal candidate will have strong communication skills, a positive attitude, and the ability to learn and grow in a fast-paced environment.

Key Responsibilities:

  • Answer inbound calls from customers regarding billing and service issues
  • Communicate with customers via phone, email, or written correspondence in a timely manner
  • Act as a liaison between customers and service operators
  • Transfer customers to third-party vendors for payment
  • Initiate and terminate services as requested

Requirements:

  • High School diploma or equivalent, bachelor's degree highly preferred
  • 1+ years of customer service experience
  • Strong computer skills required, including Microsoft Word and Outlook, as well as experience working in sales CRM's/platforms