IT Support Specialist II

2 days ago


Frisco, Texas, United States TeamLogic IT, Frisco, TX Full time
About the Role

The IT Technician II is a key member of our team, responsible for ensuring the smooth operation of our systems and providing top-notch support to our end-users.

Key Responsibilities
  • Provide timely and effective resolution of end-user issues via phone, email, and web portal
  • Provisioning and system setup for new hires
  • Prioritize incidents and service requests according to defined processes
  • Use remote tools and diagnostic utilities to aid in resolving support requests
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate
  • Install and configure hardware and software components throughout various network infrastructure devices
  • Install antivirus software and ensure virus definitions are up to date
  • Server administration via Active Directory, File & Print services, DNS, DHCP
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Establish good relationships with all departments and colleagues
  • Valid Driver License and ability to drive to customer locations when required
  • Ensure company safety and security standards are met
Requirements
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
  • Office 365 administration experience
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
  • Active Directory knowledge is a plus
  • Some knowledge and understanding of networking devices and appliances
  • Kaseya RMM and Autotask PSA Experience a plus
  • Valid Driver License and ability to drive to customer locations when required
  • CompTIA A+ and/or CompTIA Network+ preferred

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.



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