Customer Service Ambassador

3 days ago


Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time
Job Title: Customer Service Ambassador

About the Role:

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Residence Inn Ohare/Rosemont. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring seamless check-in and check-out experiences for our guests.

Key Responsibilities:

  • Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues promptly
  • Develop and maintain relationships with guests to build loyalty and repeat business
  • Communicate effectively with other hotel departments to ensure efficient execution of guest requests
  • Conduct regular checks to ensure cleanliness and maintenance of public areas, including the lobby and fitness center
  • Participate in ongoing training and professional development to enhance skills and knowledge in customer service, hospitality, and software applications

Requirements:

  • High School diploma or equivalent required; college coursework in related field preferred
  • Previous experience in a hotel or related field, preferably in customer-facing roles
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
  • Strong problem-solving and conflict resolution skills, with ability to maintain composure under pressure
  • Basic computer proficiency, with ability to learn and adapt to new software applications

What We Offer:

  • A competitive salary range of $42,000 - $52,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan
  • Ongoing training and professional development opportunities to enhance skills and knowledge
  • A dynamic and supportive work environment, with opportunities for growth and advancement

About Us:

Residence Inn Ohare/Rosemont is a premier hotel destination, offering comfortable and convenient accommodations to business and leisure travelers alike. Our team is committed to delivering exceptional guest experiences and fostering a positive and inclusive work environment.



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