Customer Service Ambassador
3 days ago
About the Role:
We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Residence Inn Ohare/Rosemont. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring seamless check-in and check-out experiences for our guests.
Key Responsibilities:
- Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues promptly
- Develop and maintain relationships with guests to build loyalty and repeat business
- Communicate effectively with other hotel departments to ensure efficient execution of guest requests
- Conduct regular checks to ensure cleanliness and maintenance of public areas, including the lobby and fitness center
- Participate in ongoing training and professional development to enhance skills and knowledge in customer service, hospitality, and software applications
Requirements:
- High School diploma or equivalent required; college coursework in related field preferred
- Previous experience in a hotel or related field, preferably in customer-facing roles
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills, with ability to maintain composure under pressure
- Basic computer proficiency, with ability to learn and adapt to new software applications
What We Offer:
- A competitive salary range of $42,000 - $52,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan
- Ongoing training and professional development opportunities to enhance skills and knowledge
- A dynamic and supportive work environment, with opportunities for growth and advancement
About Us:
Residence Inn Ohare/Rosemont is a premier hotel destination, offering comfortable and convenient accommodations to business and leisure travelers alike. Our team is committed to delivering exceptional guest experiences and fostering a positive and inclusive work environment.
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