Field Service Engineer

3 weeks ago


Frederick, Colorado, United States Agilent Technologies Full time

Job Summary

As a Field Service Engineer at Agilent Technologies, you will play a critical role in delivering exceptional customer service and support. Your primary responsibility will be to provide on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.

Key Responsibilities

  • Install and optimize hardware/software/network products and configurations at customer sites
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with LC (Liquid Chromatography) and LC-MS instruments
  • Diagnose and resolve product performance problems
  • Perform maintenance and repairs
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Maintain Agilent's customer service reputation by following all corporate policies and procedures
  • Provide feedback to the Product Specialists, manufacturing and OEM vendors concerning performance anomalies encountered
  • Document time and expenses in a timely manner as required in SAP
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
  • Complete administrative paperwork and computer reports promptly and accurately
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
  • Train other field Representatives and customers
  • May deliver internal technical training and maintenance seminars and workshops for field Representatives or customers
  • May calibrate equipment on-site for large volume customers

Requirements

  • High school diploma, military training, associate degree, or some college with major coursework in electronics or previous work experience in a related field
  • Bachelor's or master's degree within the science field, e.g., previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, pathology equipment, or laboratory repair instrument repair experience is a plus
  • Travel: 40% 4-5 days per week in the field visiting customers, with an average of 5 overnights per month


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