Field Service Engineer
3 weeks ago
Job Summary
As a Field Service Engineer at Agilent Technologies, you will play a critical role in delivering exceptional customer service and support. Your primary responsibility will be to provide on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.
Key Responsibilities
- Install and optimize hardware/software/network products and configurations at customer sites
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with LC (Liquid Chromatography) and LC-MS instruments
- Diagnose and resolve product performance problems
- Perform maintenance and repairs
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Maintain Agilent's customer service reputation by following all corporate policies and procedures
- Provide feedback to the Product Specialists, manufacturing and OEM vendors concerning performance anomalies encountered
- Document time and expenses in a timely manner as required in SAP
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
- Complete administrative paperwork and computer reports promptly and accurately
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
- Train other field Representatives and customers
- May deliver internal technical training and maintenance seminars and workshops for field Representatives or customers
- May calibrate equipment on-site for large volume customers
Requirements
- High school diploma, military training, associate degree, or some college with major coursework in electronics or previous work experience in a related field
- Bachelor's or master's degree within the science field, e.g., previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, pathology equipment, or laboratory repair instrument repair experience is a plus
- Travel: 40% 4-5 days per week in the field visiting customers, with an average of 5 overnights per month
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