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Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to join our team at Smart Building Technologies, LLC. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients by responding to service requests, contacting customers with alarms, and performing initial triage of service tasks.
This role requires a strong problem-solving ability, excellent communication skills, and the ability to work in a fast-paced environment. Previous customer service experience is a plus.
As a Technical Support Specialist, you will be part of a team that values your skills and dedication. You will have the opportunity to work with a variety of systems and technologies, and will be responsible for troubleshooting, correcting, and improving BAS settings.
We offer a competitive salary, comprehensive training, and flexible shifts. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Provide technical phone support to customers
- Contact customers to report incoming alarms
- Create tasks for customer-reported service requests
- Troubleshoot, correct, and/or improve BAS settings
- Present a positive, can-do attitude to customers at all times and provide the highest quality of service
What We Offer:
- Competitive salary
- Comprehensive training
- Flexible shifts
Requirements:
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Previous customer service experience is a plus
Base Pay:
$20 to $25 per hour - Commensurate with experience. This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
