IT Support Specialist

4 weeks ago


Frederick, Maryland, United States Werres Full time

We are seeking a skilled IT Support Specialist to join our team at Werres Corporation. As a Help Desk Technician, you will provide first-level support for computer hardware and software-related inquiries, acknowledging and responding to tickets, and escalating to appropriate teams and tiers as required.

Main Responsibilities:

  • Provide a first-level response to all computer hardware and software-related inquiries via multiple methods.
  • Acknowledge and respond to tickets and escalate to appropriate teams and tiers as required.
  • Provide additional support with Patching and Anti-virus updates and assist in the management of computer assets.

Requirements:

  • Be detailed oriented, and self-motivated.
  • Be highly ethical and have a high degree of personal integrity.
  • Ability to troubleshoot issues in a logical manner.
  • Ability to collaborate in a team environment.

Possess good communication skills and interpersonal skills: the ability to interact with customers, vendors and all levels of employees throughout the company in a positive, appropriate manner.

Benefits:

  • Competitive voluntary benefits including medical, dental, vision, long term disability, 401(k) retirement plan with company match, paid holidays, vacation, sick, company work vehicle with fuel card, and uniforms.
  • Employee term life insurance and company paid short term disability insurance.

Werres Corporation is an equal opportunity employer and welcomes applications from all qualified candidates.


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