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IT Support Specialist

2 months ago

Frederick, Maryland, United States Global Enterprise Services, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Global Enterprise Services, LLC. As a Helpdesk Technician, you will provide technical support to our clients, ensuring their IT needs are met with efficiency and expertise.

Key Responsibilities
  • Provide installation, configuration, and maintenance of Government Furnished Equipment (GFE) and software, including Microsoft Windows Operating Systems, Microsoft Office 365, and web browsers.
  • Offer physical network touch labor services, such as replacing Ethernet cables and connecting/replacing patch cables.
  • Support Video Teleconferencing (VTC) systems, including configuration and maintenance of equipment, scheduling VTC/conference bridge reservations, and facilitation of VTC meetings.
  • Ensure organization-owned equipment/software conform to all IA requirements, as defined by the IAM, to obtain and maintain an ATO.
  • Provide support for IA requirements, such as vulnerability mitigation, executing queries/reports on organization systems/computers, and providing information for Plan of Action and Milestones (POA&M).
  • Utilize Enterprise provided management tools, including Microsoft Configuration Manager (MECM), Tanium, Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP.
  • Analyze helpdesk requests and update GSC knowledge base articles for future GSC Tier I/II technician reference.
Requirements
  • Must possess a CompTIA A+, Network+, or Security+ Certification upon hire.
  • At least 2 years' experience providing customer support.
  • At least 2 years' experience providing functional/technical IT support.
  • At least 1-year experience managing Microsoft Group Policy.
Location

Fort Detrick, Maryland

Clearance

Secret