Business Operations Manager

2 weeks ago

Gretna, Nebraska, United States Boss Truck Shops, Inc. Full time
Job Title: General Manager

Job Summary:

The General Manager is responsible for the overall day-to-day operation and business at the location. This includes overseeing hiring, scheduling, and training of Team Members, ensuring safety procedures are met, and maintaining a profitable business unit.

Key Responsibilities:

  • Enforces and follows all company safety policies and procedures.
  • Conducts daily safety meetings and follows all OSHA & Safety procedures set by the company policy and procedure manual.
  • Completes performance evaluations on new hires after 90 days and all employees annually or as needed.
  • Conducts coaching and issues corrective action; approves payroll.
  • Ensures all employees are trained properly and follow procedures set forth.
  • Maintains a profitable business unit; achieve all budgeted goals.
  • Ensures team members are appropriately following the dress code policy.
  • Manages product and equipment inventories.
  • Completes weekly inventory counts as required.
  • Counts tires to ensure inventory is accurate and accounted for on a daily basis.
  • Ensures service equipment is in good working condition and well maintained.
  • Ensures invoices are reconciled daily.
  • Reviews work orders and service tickets to ensure accuracy.
  • Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
  • Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
  • Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
  • Evaluates, documents, and communicates any return job problems to the Corporate office.
  • Updates all national accounts weekly.
  • Ensures all procedure manuals are available for employees.
  • Works alongside Team Members on the shop and sales floors.
  • Stays current on LMS training and ensures Team Members complete training as assigned.
  • Provides friendly and competent customer service.
  • Reports for work in a timely manner when scheduled.

Qualifications:

  • Associate's degree (A. A.) or equivalent from a two-year college or technical school; three to five years related experience and/or training; or equivalent combination of education and experience.
  • Current valid driver's license and be insurable to drive.
  • Ability to get ASE, DOT, TIA and other certifications.
  • Basic keyboarding skills.
  • Basic understanding of computer operations.
  • Must work a minimum of 50 hours per week.
  • Able to work weekends, holidays, and as needed.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English.
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

Physical Requirements:

The physical demands described here are representative of those that must be met by the General Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

The employee must occasionally lift and/or move up to 75 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.

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