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Director of Operations
2 months ago
Job Summary:
Hillcrest Health Services is seeking an experienced and driven Executive Director to lead our new Independent Living and Assisted Living community, Hillcrest Highlands, in Gretna, Nebraska. As a key member of our team, you will be responsible for planning, coordinating, directing, and administering all services in accordance with state, federal, and local regulations.
Key Responsibilities:
- Implement procedures for hiring, onboarding, and engagement of team members, inspiring them to achieve better performance.
- Ensure the highest standard of customer service is provided within all facets of operations.
- Plan, control, and monitor complete budgeting and fiscal management, including revenue and expenses.
- Effectively self-manage using leadership skills such as planning, critical thinking, communication, emotional intelligence, and resiliency.
- Implement effective Quality Assurance and Performance Improvement (QAPI) processes, resulting in high levels of customer satisfaction, quality care, and regulatory compliance.
Requirements:
- At least five years of senior leadership or management experience in a Continuing Care Retirement Community (CCRC), diverse senior living community, or a multi-faceted larger hotel; new community start-up experience is a plus.
- Bachelor's degree in healthcare administration, business, or hospitality management preferred; master's degree preferred.
- Active Nebraska Assisted Living Administrator license or Nursing Home Administrator license required.