Assistant Spa Manager
2 days ago
We are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa. As a key member of our management team, you will play a critical role in driving sales performance, coaching and training the front desk and sales team, and contributing to the overall success of our spa.
Key Responsibilities- Provide exceptional customer service and experiences to all guests and members
- Maintain personal sales performance, meeting or exceeding expectations
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing sales performance by driving key metrics
- Assist in the recruiting, hiring, onboarding, and training process
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
We offer a competitive compensation package designed to reward your contributions and drive your success.
- Base Salary: Enjoy a base hourly rate ranging from $18-$19, tailored to reflect your experience and skills.
- Bonus: You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
- Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.
Hand & Stone Franchise Corp is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first.
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