Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at ARC Document Solutions. The successful candidate will be responsible for coordinating with clients to create clear order instructions for production associates to process and print to create the desired products.
Key Responsibilities- Act as the main point of contact between customers and sales reps to help secure sales.
- Assist with upselling and creating quotes for promotional items.
- Master the ASI promotional website to efficiently order and navigate.
- Coordinate and set up orders with various vendors.
- Greet clients in a friendly manner as they enter the facility.
- Process in-person, phone, email, electronic, and hard copy work orders.
- Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
- Assist with quoting and billing print projects using MFG software.
- Email and/or call clients with questions regarding orders when appropriate.
- Assist clients in proof review and approval.
- Generate quotes to inform customers of unit prices, shipping/delivery dates, delays, etc.
- Work with the front desk CSR to track orders to ensure timely delivery and keep customers informed.
- Follow up with clients to keep them informed of the status of their projects.
- Identify and generate sales leads.
- Refer questions regarding jobs in progress to the appropriate production manager or associate.
- Ensure will call or delivery times are reasonable and fit into production schedules.
- Work together with drivers and courier services to schedule deliveries.
- Pack and ship finished orders via FedEx, UPS, or USPS.
- Maintain office supplies and packaging inventory.
- Sell add-ons and new services/merchandise to clients.
- Participate in training modules to update customer service skills, technical skills, and print knowledge.
- Perform other tasks, duties, or functions as assigned.
- Communicate effectively with clients and team members.
- Ability to effectively promote the products and services of the company.
- Thorough knowledge of materials and equipment utilized in the duplicating/print process.
- Experience in a printing, finishing, and/or customer service position.
- Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
- Ability to quickly learn new software and procedures.
- A willingness to learn MFG billing software.
- Time management skills in a fast-paced on-demand environment.
- Able to multi-task while maintaining quality and accuracy.
- Excellent customer service skills.
- Attention to detail, an eye for color, and a positive attitude.
$20 - $23 Hourly (Dependent on Experience and Qualifications)
ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, ESPP at 15% discount, Flexible Spending Account, Life Insurance, Paid Time Off, and an array of Voluntary Benefits.
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