Patient Service Representative I, Call Center
1 week ago
Transform Lives, Transform Community
Family Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, particularly underserved communities with limited healthcare options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide range of healthcare and outreach services to a diverse patient population. We take pride in our mission, our lasting community impact, and the cultural and individual diversity of our staff.
We are seeking a Patient Service Representative I, Call Center who will work independently with minimal direction or supervision, responsible for answering and responding to inbound telephone calls received in the Call Center. Schedule patient appointments, pre-register patients, and handle various issues and/or complaints. Respond to a wide array of questions and direct calls to the appropriate area across FHCSD.
Responsibilities:
- Answer inbound telephone calls to assist patients needing information.
- Manage each call in a pleasant, professional, and helpful manner.
- Direct callers to the appropriate area in a timely fashion.
- Provide information requested and ensure the caller has all the necessary information.
- Assist patients with scheduling appointments, rescheduling or canceling appointments, and completing pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
- Input all related information on calls received into the computer system accurately and timely.
- Appropriately manage unusual circumstances and issues that may arise, and consult with supervision in resolving more complex issues.
- May assist in training staff on Call Center protocols, policies, and procedures.
- May provide input on process improvement protocols to ensure the Call Center functions at the highest level in providing outstanding customer service.
- Perform other duties as assigned.
Requirements:
- High school diploma or GED equivalent required.
- Minimum 1 year of experience working in a Call Center environment.
- Possess clear speaking voice and diction.
- Knowledge of medical terminology and/or medical front office procedures required.
- Bilingual in Spanish/English required.
- Ability to communicate effectively with callers who speak English as a second language.
Rewards:
- Job Type: Regular Full-Time
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave, and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.
$22.00 - $26.29If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)
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San Diego, California, United States Family Health Centers of San Diego Full timeJob Title: Patient Service Representative I, Call CenterFamily Health Centers of San Diego (FHCSD) is seeking a highly skilled and compassionate Patient Service Representative I, Call Center to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our patients, answering and responding to...
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San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunitiesFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide culturally competent care to those in need, and we're seeking a skilled Patient Service Representative I, Call Center to join our team.Key...
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San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunitiesFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide culturally competent care to those in need, and we're seeking a Patient Service Representative I, Call Center to join our team.Key...
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San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunityFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide culturally competent care to those in need, and we're seeking a Patient Service Representative I, Call Center to join our team.Key...
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