Healthcare Call Center Representative
2 days ago
At Universal Healthcare Resources, we are dedicated to delivering exceptional healthcare services to our patients and communities. Our mission is to provide high-quality care that prioritizes the unique needs of each individual.
Our MissionWe strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence. Our team is passionate about improving the overall health of our patients, one call at a time.
Core Values- Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.
- Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.
- Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.
We are seeking a skilled Call Processing Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our patients and customers. You will work collaboratively with our healthcare teams to ensure the department meets performance goals, while demonstrating compassion, respect, empathy, and integrity in every call.
Essential Functions- Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, and closing each call in a pleasant, professional, and helpful manner.
- Assists patients with scheduling appointments, rescheduling, or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
- Demonstrates knowledge and understanding of Universal Healthcare Resources services and programs.
- Demonstrates ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
- High School Diploma or GED equivalent
- 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant, or a combination equal to 1 year
- Relevant medical certification or licensure (preferred)
-
Call Center Representative
1 week ago
San Diego, California, United States University of California Full time{"title": "Call Center Specialist", "description": "Job SummaryUnder the direction of the Clinic Manager, the Call Center Specialist serves as the first point of contact for patients scheduling appointments. This role requires strong communication skills, problem-solving ability, and attention to detail to ensure seamless patient experiences.Key...
-
San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunitiesAt Family Health Centers of San Diego, we're dedicated to delivering exceptional healthcare to all, especially underserved communities with limited healthcare options. Our mission is to provide culturally competent care to the medically underserved, and we're seeking a Patient Service Representative II, Call Center who...
-
Clinical Call Center Representative
3 days ago
San Diego, California, United States University of California Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Call Center Specialist to join our team at the University of California. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, registration, appointment scheduling, and insurance verification in a fast-paced contact center environment.Key...
-
Call Center Associate
2 weeks ago
San Diego, California, United States A-Line Staffing Solutions Full timeAbout the RoleA-Line Staffing Solutions is seeking a skilled Customer Service Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, assisting with the enrollment process, and answering questions related to healthcare and pension plans.Key ResponsibilitiesProvide...
-
San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunitiesFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide culturally competent care to those in need, and we're seeking a skilled Patient Service Representative I, Call Center to join our team.Key...
-
Healthcare Communication Representative
4 weeks ago
San Diego, California, United States APN Software Services, Inc. Full timeClient: APN Software Services, Inc.Position: Call Center Representative - HealthcareDuration: Temporary PositionWork Hours: Standard Business HoursOpenings: Multiple Positions AvailableRole Overview:The Call Center Representative will play a vital role in ensuring effective communication between the healthcare organization and its members. This position...
-
San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunityFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide culturally competent care to those in need, and we're seeking a Patient Service Representative I, Call Center to join our team.Key...
-
Call Center Operations Manager
2 days ago
San Diego, California, United States Delane Consulting and Talent Management Full timeCall Center Manager Job DescriptionDelane Consulting and Talent Management is seeking an experienced Call Center Manager to lead our team in the San Diego area. As a Call Center Manager, you will be responsible for managing and overseeing the daily operations of our call center, ensuring that our team provides exceptional customer service and meets...
-
Call Center Operations Manager
2 weeks ago
San Diego, California, United States Vets Hired Full timeAbout the RoleThe Call Center Operations Manager at Vets Hired is a seasoned professional with expertise in addressing a variety of clinical, administrative, and advanced scheduling inquiries. They will oversee daily operations, manage a team of call center representatives, and provide guidance on content and policies.Key ResponsibilitiesManage a team of...
-
Call Center Operations Manager
1 day ago
San Francisco, California, United States Mission Neighborhood Health Center Full timeJob Title: Call Center SupervisorMission Neighborhood Health Center (MNHC) is a leading provider of healthcare services in San Francisco, dedicated to delivering high-quality care to diverse communities. We are seeking a skilled Call Center Supervisor to join our team and play a critical role in ensuring seamless patient interactions.Job Summary:The Call...
-
Patient Service Representative, Call Center
1 week ago
San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunitiesFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare services to all, particularly underserved communities with limited healthcare options. Founded by a visionary community advocate over 50 years ago, FHCSD has grown into one of the largest community health systems in the country....
-
Customer Service Representative
2 weeks ago
San Diego, California, United States Randstad Full timeJob SummaryWe're seeking a skilled Customer Service Representative to join our Member Services Call Center team in San Diego. This hybrid role requires 2+ years of call center experience, strong customer service skills, and the ability to handle high-volume transactions, including managing up to 100 calls daily.Key ResponsibilitiesRepresent the Company:...
-
Call Center Operations Manager
2 weeks ago
San Francisco, California, United States Mission Neighborhood Health Center Full timeJob SummaryMission Neighborhood Health Center is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our call center, ensuring that all patient interactions are handled with the utmost care and professionalism.Key...
-
Call Center Team Lead
2 weeks ago
San Diego, California, United States ACCESS To Independence Full timeJob OverviewWe are seeking a skilled and professional Call Center Supervisor to join our team at ACCESS To Independence. As a key member of our operations team, you will be responsible for assisting in hiring and training new staff to develop a team of skilled customer support representatives.Key Responsibilities:Assist in hiring and training new call center...
-
Inbound Call Center Sales Representative
2 weeks ago
San Diego, California, United States PuraVita Full timePuraVita is seeking a highly motivated and customer-focused Inbound Call Center Sales Associate to join our team.Job Summary:We are looking for a sales professional who can effectively communicate with customers, understand their needs, and provide solutions that meet their expectations. As an Inbound Call Center Sales Associate, you will be responsible for...
-
San Diego, California, United States Family Health Centers of San Diego Full timeTransform Lives, Transform CommunityFamily Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare services to all, particularly underserved communities with limited healthcare options. Founded by a passionate community advocate over 50 years ago, FHCSD has grown into one of the largest community health systems in the country....
-
Call Center Team Lead
2 weeks ago
San Diego, California, United States accesstoindependence Full timeJob OverviewWe are seeking a seasoned professional to lead our Call Center team as a Customer Service Manager. As a key member of our operations team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and experience.Your primary focus will be on mentoring and guiding a team of customer support representatives...
-
Customer Service Representative
3 weeks ago
San Diego, California, United States University of California San Diego Full timePosition Overview:Under general supervision, the individual will be tasked with providing exceptional customer service, managing patient registration, scheduling appointments, and verifying insurance details within a dynamic, patient-centered contact center.Key Responsibilities:- Handle multi-line incoming calls from customers with professionalism and...
-
Front Desk Coordinator
2 weeks ago
San Diego, California, United States Vets Hired Full timeAbout the JobVets Hired is seeking a highly skilled and customer-focused Customer Service Representative - Rehab Services to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, registration, appointment scheduling, and insurance verification for our patients.Key Responsibilities:Customer...
-
Bilingual Call Center Representative
1 week ago
San Francisco, California, United States Foundation for California Community Colleges Full timeAbout the RoleWe are seeking a highly skilled and bilingual Call Center Agent to join our Community Impact Call Center team at the Foundation for California Community Colleges. As a key member of our team, you will provide exceptional customer service and technical assistance to families who receive social services across the state.Key ResponsibilitiesHandle...