Healthcare Call Center Representative

2 days ago


San Diego, California, United States Universal Healthcare Resources Full time
About Us

At Universal Healthcare Resources, we are dedicated to delivering exceptional healthcare services to our patients and communities. Our mission is to provide high-quality care that prioritizes the unique needs of each individual.

Our Mission

We strive to contribute to the health and well-being of the communities we serve, guided by principles of compassion, integrity, and excellence. Our team is passionate about improving the overall health of our patients, one call at a time.

Core Values
  • Patient-Centered Care: We prioritize the health and satisfaction of our patients, tailoring our services to address their individual needs.
  • Innovation: We embrace innovation in healthcare, staying at the forefront of industry advancements to provide the best possible care to our patients.
  • Collaboration: We believe in the power of collaboration, fostering strong partnerships with our healthcare teams and the communities we serve.
Job Summary

We are seeking a skilled Call Processing Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our patients and customers. You will work collaboratively with our healthcare teams to ensure the department meets performance goals, while demonstrating compassion, respect, empathy, and integrity in every call.

Essential Functions
  • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, and closing each call in a pleasant, professional, and helpful manner.
  • Assists patients with scheduling appointments, rescheduling, or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
  • Demonstrates knowledge and understanding of Universal Healthcare Resources services and programs.
  • Demonstrates ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
Requirements
  • High School Diploma or GED equivalent
  • 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant, or a combination equal to 1 year
  • Relevant medical certification or licensure (preferred)


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