Guest Service Specialist

5 days ago


Panama City Beach, Florida, United States Navy Exchange Full time
Job Summary

Serves as the primary point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property. Handles all aspects of guest stays, including special requests and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety, security, and privacy of all guests.

Duties and Responsibilities:

  • Maintains a welcoming demeanor and positive attitude, demonstrating effective communication skills when interacting with guests.
  • Assists guests with all requests, either in person or via telephone, including making, confirming, and canceling room reservations, collecting payments, and presenting lodging receipts.
  • Greets and welcomes guests upon arrival, ensuring outstanding guest relations.
  • Communicates with lodging associates and the chain of command regarding operations, guest issues, or situations requiring immediate attention.
  • Applies knowledge of standard operating procedures, processes, and rules governing patron eligibility, receiving requests, and processing reservations within established guidelines.
  • Reconciles shift transactions of all accounts and outlets, ensuring complete balancing while maintaining guest service.
  • Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, and keeping records of occupied rooms and guest accounts.
  • Operates a multi-line telephone system, recording and delivering messages as required, and answering inquiries pertaining to services, base facilities, area attractions, and travel directions.


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