Guest Experience Manager

3 weeks ago


Panama City Beach, Florida, United States Navy Exchange Full time
Guest Experience Manager

Base Salary: $55,000 per year.

We are looking for a skilled and experienced Guest Experience Manager to lead our front desk team. This role involves overseeing the day-to-day operations of the front desk, ensuring that guests receive exceptional service and attention to detail.

Responsibilities:

  • Lead and manage the front desk team, providing guidance and support to ensure exceptional guest service.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to achieve shared goals.
  • Monitor and analyze guest feedback, using insights to inform improvements to the front desk operations.
  • Ensure that all front desk staff are trained on property management systems, policies, and procedures.
  • Maintain accurate records and reports, providing regular updates to senior management.

Requirements:

  • Three years of progressively responsible experience in a related field, or equivalent combination of education and experience.
  • Proven track record of improving guest satisfaction and loyalty, with excellent leadership and communication skills.


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