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Enterprise Account Manager

2 months ago

Redmond, Washington, United States SpaceX Full time
About the Role

We are seeking a highly skilled Enterprise Account Manager to drive the growth of our Starlink business in the State & Local Government sector. As a key member of our sales team, you will be responsible for developing and managing a team that delivers exceptional customer experiences for Starlink enterprise customers at scale.

Key Responsibilities
  • Manage enterprise contracts to drive revenue growth, working closely with cross-functional teams to ensure successful activation and contract fulfillment.
  • Build a culture that maximizes customer happiness and minimizes team input, driving a customer-centric approach to account management.
  • Act as the primary point of contact for assigned enterprise customers, owning the interface from contract signature to long-term retention and growth.
Requirements
  • Bachelor's degree in engineering or business, or equivalent experience.
  • 3+ years of consulting or project management experience, with a focus on customer support and technical products/services.
  • 1+ years of experience working with government customers, with a strong understanding of public sector and telecommunications industries.
Preferred Skills and Experience
  • Multi-lingual with English and other language(s).
  • 3+ years working with State & Local / Local & Regional government customers.
  • Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology.
Additional Requirements
  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
  • Must be willing to travel to other SpaceX offices and customer locations as needed.
Compensation and Benefits

As an Enterprise Account Manager at SpaceX, you will receive a competitive salary, comprehensive benefits package, and opportunities for long-term incentives, including company stock, stock options, and long-term cash awards.

You will also enjoy access to comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.